FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
What is the roller made of?
The rollers are crafted from terahertz ores (polysilicon with a high purity of 99.9999%). Grip section: stainless steel.
What is in the Box Set
– The Black Diamond Beauty Roller and Fuji Shiitake Age-Defying Serum
– Complimentary Luxury pouch
What are the unique selling points about the roller ?
– Handcrafted from Terahertz Ores
– Each in a diamond cut with 48 facets
– Changes or retains difference in temperature instantly
– Penetrates 10 times deeper into the skin
– Submerge in warm water for warm
Will my roller rattle or rotate unevenly
No. It is crafted to roll on smooth as well as uneven skin.
Do I roll only upwards all the time?
No. It is crafted to roll upwards or downwards.
How long is the service life of the roller? Is it for lifetime?
The warranty for the roller is for one year. If found to be damaged on the part of the user, the existing roller unit will be sent back to Japan for re-crafting.
US$50 will be charged for the complete re-crafting of each damaged roller.
Time of completion will be three months.
Alternatively, customers may purchase a completely new set at half the purchased price, upon return of the existing set.
Does the roller have a warranty?
Yes, one year.
Does the roller have to be changed after a specified time?
No. The roller is crafted to last a lifetime.
What are the active ingredients of Fuji Shiitake Age Defying Serum?
See attached. Namely, Fuji Shiitake Mushrooms, kojic acid, amino acids, vitamin C.
Can I use the roller multiple times in a day?
Recommended usage is two times a day. You may use the roller more than twice a day, but do avoid over-usage. As with over-usage for most products, the effects, for example, may bring the look of disproportion as a result of over-use.
I want to use another product along with Ashleigh products, can I do that?
Yes you can do that, as long as you’re not wasting/repeating resources as our roller and serum have targeted effects on acne, pigmentation, etc.
Our roller, when paired with skincare in general, penetrates skincare 10 times deeper into skin.
However, if you are cautious about developing an adverse reaction due to the combination, it’s best that you consult your doctor.
Should the customer change her mind with regards to her purchase, can she exchange to another item and just pay the price difference?
Sorry, this is not allowed.
What is the difference of Fuji Shiitake Age Defying Serum from other serums?
In addition to focusing on the finished product, our journey really begins on the backend, where products are subject to quality control, tests and personal use. Up to 600 tests may be performed on any given product in three years.
Formulated to dramatically improve skin tone, firmness and texture, the production process of the serum is one key factor in quality control, producing a 100% natural and chemical-free Age-Defying Serum.
Fuji Shiitake Age-Defying Serum contains eight essential amino acids, kojic acid and concentrated Vitamin C.
It combats five signs of ageing. It:
Reduces acne scars
Improves skin tone
Firms up skin
One pump goes a long way. Up to two pumps for the entire face and neck.
Are all of your products non-comedogenic?
Yes, applicable (relevant) products are.
Is this best suited for people with acne prone skin?
Indeed it is. The serum contains concentrated vitamin C, and when used with the roller, it penetrates the serum 10 times deeper into skin.
I have skin issues (eczema), can I still use your product along with my topical medications?
Because this involves a medical condition and medication, it’s best that you consult your doctor before using our product.
How long should we try to use the Ashleigh products before seeing the results?
The biological makeup of every person is different, hence, results vary from individual to individual.
However, we have testimonials where desired effects occur in four days, a week and three weeks respectively.
Is this tested on animals? Are all your products cruelty-free?
No, our products are not tested on animals. And yes, our products are cruelty-free.
Do you have any referral program?
We are looking into this at the moment.
What if customer would like to have refunded as she changed mind on the product?
This is not allowed.
What if customer would like to get refunded if her skin had a reaction?
Firstly, with new customers, they are usually welcome to a free demo/facial.
And if customers can proof, with a medical doctor’s letter, that the adverse reaction is attributed to our products in 21 business days, after which we will refund the customer in full with return of the product in 14 days.
What if customer asked to return item after 30 days?
This is not allowed.
Do you offer refund on allergic customers?
As replied in question 2.
What is the process to obtain the refund for allergic customers? Return the item and once FC receives the item a refund will process upon?
First, a doctor’s letter attributing the allergic reaction to our product must be produced. Secondly, the product must be returned. Once we receive the letter and the product, a refund will be done in 14 days.
Please see replies below. However, do note that we have not received any return of the roller where damage can be attributed to us, as quality control has been conducted in Japan before the roller is released for purchase.
What are the complete guidelines with regards to the Exchange process?
Customers should check that the product is received in good condition. Customers can return the existing product to us for examination of damage. If found to be attributed to us, customers will receive a new product in exchange for the existing one.
Customers should notify us in seven business days, after which an exchange will be concluded in 14 days.
What should we look out for to know if the item is eligible for an exchange? (ex. Packaging is not damaged, etc..)
Look out for damage on the products. Damage to packaging is not eligible for exchange.
Customers should notify us in seven days.
How many exchanges are allowed per customer? Do you have a time limit for the exchanges?
So far no damage has been attributed to us.
Customers should contact us within seven business days upon purchase of the product after which an exchange will be concluded in 14 days.
After the period of seven business days, the warranty period of one year comes into effect and we cannot guarantee the exchange in 14 days.